ITcost – FAQs

Q1. WHAT TYPE OF SERVICES CAN I EXPECT FROM ITcost?

A1. ITcost specialize in;

  • a. Building Super-Fast Website

  • b. Website UI/UX Design & Development Services

  • c. Website Migration, Development & Support

  • d. And More…

Q2. WHAT PHASES YOUR PROJECT WITH ITcost WILL GO THROUGH?

A2

  • 1. Project Understanding: Our experts will start engaging with your team to fully understand all your business / technical requirements. We have very well-defined processes for knowledge sharing / transfer.

  • 2. Project Initiation: Based on project understanding, we define & setup the team structure to address the defined project related objectives.

  • 3. Project Execution: We have industry wide accepted processes to have complete control on project execution. All project related metrics are defined and tracked on regular basis during project execution to keep our client appraised on current status at any given point of time.

  • 4. Client Feedback / Review: We have regular interaction with client and their feedback is captured in client specific tailored feedback format.

Q3. WHAT ABOUT SECURITY OF MY BUSINESS-SENSITIVE DATA?

A3. We understand the importance of client data. We follow client defined processes to keep their data secure and confidential. Our development center is under CCTV surveillance 24×7.

Q4. HOW SECURED ARE YOUR INFRASTRUCTURE AND SYSTEMS?

A4. Information security is our top most concern for any of our client. We have our network secured through firewall, antivirus & patch management software. All the employees sign general Non-Disclosure Agreement while joining our development center and they also sign client specific Non-Disclosure Agreement based on client requirement.

Q5. HOW DO YOU ENSURE THE QUALITY OF DELIVERABLES

A5. Our QA team takes care of the implementation of relevant quality processes in all the projects. Detailed quality processes are defined in the beginning of our engagement with client and these processes are tailored for specific IT initiatives of client.

Q6. DO YOU HAVE EXPERIENCED, CERTIFIED AND QUALIFIED RESOURCES?

A6. We have all experienced and qualified engineers. Our employees keep on upgrading their skills in relevant technology areas.

Q7. BENEFIT OF WORKING WITH ITcost

A7.

  • Lower Cost – Lower cost of operations translates in direct cost saving.

  • Our development center is equipped with all facilities to manage 24×7 operations.

  • We have access to large talent pool in various technology areas to serve our global clients.

  • We follow industry wide accepted Best Practices for providing our services to our global clients.

Q8. HOW DO I PAY YOU?

A8. Wire Transfer, Check

Q9. DO YOU SIGN NON-DISCLOSURE AGREEMENTS AND SLAs?

A9. Yes. We sign Master Service Agreement, Non-Disclosure Agreement and Service Level Agreement based on client requirements.